Up at 5AM: The 5AM Solutions Blog

The Cost of Delay: Electronic Health Records from a Lean Perspective

Posted on Thu, Nov 03, 2011 @ 06:00 AM

On October 26th, I attended a session on Lean and Kanban practices at AgileDC, a conference that brings together Agile software development enthusiasts. The session presenter was Jon Terry, COO at LeanKit--the namesake being a Kanban based management tool for software development projects. During his presentation he brought up the subject of EHR's, which, as a member of 5AM Solution's Health IT practice, caused me to immediately perk up my ears. He shared a story about HCA, a large hospital management company that decided to implement a new EHR management software solution at all of their hospitals and offices nationwide. In a company that utilizes a "waterfall" model, this project would be addressed by conducting a routine audition of different vendors and gathering requirements before eventually purchasing one. At HCA, however, they decided to take a decidedly more expensive approach. HCA purchased products from four vendors and had them installed at a few pilot locations at the same time. The goal here was to have the doctors and staff use the various software packages in order for them to test them out in real world situations and to have the employees provide feedback to management on which one worked the best. The Agile principle at work here is not that they did a large scale deployment of multiple systems, but rather that the users could interact and experience the products hands-on. The result was an enterprise deployment of Meditech, the "winner" of this vendor contest, which Terry said has increased productivity and employee satisfaction dramatically.  

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Tags: EHR, electronic health records, agile, AgileDC, lean

What is Health IT, Anyway?

Posted on Thu, Sep 15, 2011 @ 06:00 AM

President Obama proclaimed this week (September 11 – 17, 2011) as Health Information Technology Week. The focus of the week is to educate people – physicians, policy-makers, researchers, and the healthcare community – about the value of health IT. The president encourages us to "learn more about the benefits of Health IT by visiting HealthIT.gov, take action to increase adoption and meaningful use of Health IT, and utilize the information Health IT provides to improve the quality, safety, and cost effectiveness of health care in the United States.” 

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Tags: EHR, electronic health records, health IT, bioinformatics

Musing on a National Patient Identifier

Posted on Thu, Aug 18, 2011 @ 06:00 AM

A national patient ID is one of the more taboo subjects in United States law. As one writer for the College of American Pathologists reports, “In some federal government offices, all one has to do to stop a conversation cold is mention a national patient identifier. That’s how adamantly Congress, in a 1998 bill, outlawed any plans for, consideration of, and even research on a national system of assigning patient ID numbers.”

In fact, no government money can be spent even investigating the possibility of a national patient identifier, effectively making the law difficult to reverse without a large push from private industry.

If it were created, a national patient identifier would provide a unique number to identify an individual in health systems across the United States. It could be used to pull or push health data for a patient across the country on-demand without complication or fuss.

Without a national patient identifier, industries face the challenge of mapping patients in their internal systems to patients in systems outside of their operating networks. Typically, this involves sending patient names, addresses, phone numbers, social security numbers, and other identifying data across secure channels to ensure that the systems really are talking about the same person. Mistakes and match-refusals are common. Spelling mistakes and formatting inconsistencies while entering data can prevent systems from recognizing somebody as the same person (“Bob” vs “Robert,” or “Ft. Worth” vs “Fort Worth”). Policy differences also can prevent successful matching. Some health vendors will outright refuse, by policy, to make a patient correlation without having been sent the social security number of a patient. Other vendors will refuse to ever send a social security number over the Internet, even if the channel is secure. Systems like this will never be able to communicate with such limiting policies in place.

A national patient identifier cuts through all of this red tape. It replaces complex methods of patient matching that may or may not be successful, and reduces the likelihood of confusing people with similar information for one another. Overall, both the quantity and quality of information that can be gathered under a unique identifier is greater (and cheaper!) than a haphazard industry approach trying many different solutions.

Why is it important to enable systems to “match” patients? Imagine you’re lying unconscious in an emergency room, and the doctor can’t find a record to indicate your penicillin allergy. While the idea of a ER physician being able to conduct an instant search across the globe to find your records is itself still largely theoretical, realizing that theory is much, much more difficult without a simple way to identify patients.

The current government policy feels contradictory. On one hand, government initiatives such as the Nationwide Health Information Network (and implementation in CONNECT) suggest that moving health information into the electronic space, to be readily accessible by consumers of health data, is a national priority. On the other hand, policies preventing investigation into a national patient identifier stifle the ease of rolling out such systems nationwide and limit their accuracy.  

Privacy is a major concern with a national patient identifier; however, both the concept of uniquely identifying numbers associated with people as well as the notions of ‘security breach’ are no different with a national patient identifier than with the systems that are currently in place. The information that could be gained from learning the national patient identifier would be little different from the information gained under the current approach of using names, social security numbers, and addresses. Once a person has this information, and somehow gains access to the health network, it will not matter if they have the NPI number or the separate bits of information. Also, the concept of a unique identifier exists nationally from birth in the US in the form of a social security number, and from the point of ID issuance at the state level. It is a little known fact that many states create drivers license numbers based off of the full name and date of birth of an individual. Maryland is one of those states, and based upon that number alone, anybody can tell who you are! You can try it yourself here. The real security is in maintaining the network and reducing fraud.

While in no way would the implementation of a national patient identifier be easy, it should at least be one of the possibilities that can be considered at the national level. It is in the interest of private industry to speak up and express their concern, since current government policy forbids any possible action internally.

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Tags: EHR, electronic health records, national patient identifier

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